Terms of Service

1) Abusive Activities

In AlfainHost servers or networks, it is prohibited to do the following actions. These are also known as abusive activities. Such actions may cause suspension or termination of service without any notice.

1.1) Pirated Software

You are not allowed to upload any of pirated or illegal software. Warez forums are also not allowed in AlfainHost servers or network.

1.2) IRC

We currently do not allow IRC or IRC bots to be operated on our servers.

1.3) Server Abuse

Any attempt to undermine or cause harm to a server or customer of AlfainHost is strictly prohibited. As our customer you are responsible for all your accounts.

1.4) Unsolicited Bulk/Commercial Email/Bulk Email

The use of AlfainHost servers and networks to transmit unsolicited bulk/commercial email (also know as spam) is strictly forbidden. Under no circumstance is the transmission of spam acceptable or tolerated. Any client caught explicitly spamming from our servers or networks will have their account immediately terminated & without notice.

1.5) Adult Content

Under no circumstance is adult content permitted on AlfainHost servers or networks. All adult oriented pictures, videos, links, written content and similar is strictly prohibited.

1.6) Forbidden Websites

Prime bank or bank debenture-related sites, shipping websites, lottery sites, muds or online RPGs, hate sites, hacker-related sites, sites promoting illegal activity, IP scanner or other hacking tools, mail bombing or spam scripts, or forums and websites that distribute or promote warez content are expressly forbidden.

1.7) File Sharing

Bit torrent applications, trackers, and clients as well as any file-sharing/peer-to-peer activities are forbidden.

1.8) Server Overload

The above mentioned services / web content create undue system load on our servers and should only be run in a dedicated server environment. All violations will be shut down immediately and may result in account suspension and/or termination.

1.9) Cron Jobs

A cron job should not execute more frequently than once every 15 minutes.

1.10) Copyright Violations

AlfainHost will respond to all reports of infringement that are formatted in accordance with the Digital Millennium Copyright Act and any other applicable copyright laws. Notices of infringement that do not comply with this act will not be processed. We will act in accordance with the DMCA when handling infringement reports.

1.11) Audio/Video Streaming

Audio/Video Streaming is not hosting friendly. As such, AlfainHost does not allow any streaming of audio or video content. Offending accounts will be suspended without noticed or terminated.

1.12) Large File Policy

AlfainHost is not for file hosting and distribution - as such, customers may not host any files larger than 100MB in size that are observed to be available for the sole purpose of download. Such files include but are not limited to .ISO, audio/video files, .EXE files.

1.13) Obscene Speech or Materials

Using AlfainHost network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material is prohibited. AlfainHost is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through its network.

1.14) Defamatory or Abusive Language

Using AlfainHost network as a means to transmit or post negative, defamatory, harassing, abusive or threatening language.

1.15) Forging of Headers

Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.

1.16) Illegal or Unauthorized Access to Other Computers or Networks

Accessing, illegally or without authorization, computers, accounts or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "hacking"). Also, any activity that may be used as a precursor to an attempted system penetration (i.e., port scan, stealth scan or other information-gathering activity).

1.17) Distribution of Internet Viruses, Worms, Trojan Horses or Other Destructive Activities

Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail bombing or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service or equipment.

1.18) Facilitation a Violation of this AUP

Advertising, transmitting or otherwise making available any software, program, product or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail bombing, denial of service attacks and piracy of software.

1.19) Fraudulent Activities

It is strictly prohibited to use the AlfianHost service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes" and "chain letters."

1.20) Data Collection

Use of the AlfainHost service to collect, or attempt to collect, personal information about third parties without their knowledge or consent is prohibited.

1.21) Chat Scripts or Shout cast

Accounts may not run chat scripts of any kind. This includes shout boxes and chat rooms but is not limited to just them.

1.22) Free Hosting

Reseller account holders are not allowed to sell free web hosting services.

1.23) HYIP / Forex Site

Valid Hyip or forex websites are allowed till we don't receive any fraud complain.

1.24) DDOS Attack

In case any of website faced DDOS Attack, AlfainHost reserves the right to suspend/terminate the website without any notice.

2) Backups & Data Loss

Your use of this service is at your sole risk, we regularly make backups of your data and our hard disks are multi array, but still we take no responsibility of your data, AlfainHost would be not responsible for any data loss.

3) Payment

You agree to supply appropriate payment for the services received from AlfainHost, in advance of the time period during which such services are provided. You agree that until and unless you notify AlfainHost of your desire to cancel any or all services received, those services will be billed on a recurring basis. This includes when accounts are suspended. However, after the customer notifies AlfainHost of his or intent to resume service, invoices will be manually generated and payment expected for the time the account was suspended.

3.1) Payment Confirmation

After payment it is customers responsibility to check the payment confirmation email, if the customer had not received the payment confirmation email than customer should inform AlfainHost.

3.2) After Suspension

It is customers responsibility to create backups if customer knows that he cannot pay the fees of upcoming period, AlfainHost would be not responsible for the data of suspended or terminated accounts.

3.3) Reversal of Payment

In case of payment reversal or charge back AlfainHost reserve the right to suspend/terminate the service without any notice.

3.4) Price Change

AlfainHost reserves the right to change the price of any product, that is for both new and existing customers.

4) Uptime Guarantee

AlfainHost offers its clients a 99.9% network uptime guarantee for customer satisfaction purposes and also to ensure that your business is running problem free. AlfainHost will try to maintain maximum uptime. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime.

4.1) Downtime Due to Client

AlfainHost is not responsible for any downtime caused by the client.

4.2) Official Downtime

Scheduled network maintenance downtime or downtime resulting from upstream AUP violations is not covered by the SLA. In short such downtime are not included in official downtime.

4.3) 1 Month Free Hosting

In any case AlfainHost is not able to maintain 99.9% uptime client can ask 1 month free hosting, such request can be made within 7 days of downtime.

5) Cancellation & Refunds

If you don't need any of AlfainHost service, then you can cancel the accounts at any time.

5.1) Money Back Guarantee

We offer a 30 day money back guarantee for only shared and reseller hosting.

5.2) Eligibility

Only yearly or biannually payments are refundable within 30 days of order.

5.3) No Guarantee

We don't offer any money back guarantee to domain, ssl, vps and server accounts.

5.4) Refunds

If client has retained the services for one year and has pre-paid AlfainHost for such services, refunds will be issued for any unused full month of the services, upon client's request. Therefore, if client's account is canceled at any point during the one-year term, client will be entitled to a refund for the months remaining, after notice given by the 25th day of the preceding month.

5.5) Suspended/Terminated Account

No refund would be provided to those accounts which are suspended or terminated.

5.6) Cancellation

We don't provide any refund on cancellation unless you are eligible for Money Back Guarantee.

6) Refusal of Service

We reserve the right to refuse, cancel or suspend service, at our sole discretion.

7) Limitation of Liability

AlfainHost shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from AlfainHost servers going off-line or being unavailable for any reason whatsoever. Furthermore, AlfainHost shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of AlfainHost servers. All damages shall be limited to the immediate termination of service.

8) Disclaimer

AlfainHost cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by AlfainHost are resold. Thus, certain equipment, routing, software and programming used by AlfainHost are not directly owned or written by AlfainHost. Moreover, AlfainHost holds no responsibility for the use of our clients' accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as AlfainHost sees fit.

9) Account Activation

By activating your account with AlfainHost, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.

NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.

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